FAQ - Samoyed Owner Apparel

Frequently Asked Questions

Everything Samoyed owners ask us before shopping our t-shirts, hoodies, sweatshirts, and gifts. Can't find your answer below? Contact us and we'll help.

Orders & Shipping

What currency are prices shown in?

All prices on Samoyed Owner are shown in USD.

When will my order ship?

Please allow 4-7 business days of production time before your order ships. Once shipped, delivery typically takes 5-10 business days within the US. You'll receive a tracking number by email within 3-5 days of your order shipping — if you don't see one after 7 business days, email us at support@samoyedowner.com.

Can I cancel my order?

Yes, with no penalty, as long as it's before your order ships. If it has already shipped, use our easy return process below for a full refund.

I entered the wrong shipping address. What do I do?

Reply to your order confirmation email or contact us at support@samoyedowner.com right away. If you notify us within 24 hours of placing your order, we can correct the address. After 24 hours we're unable to guarantee a change or refund for an incorrect address.

Returns & Refunds

Can I return or exchange my order?

Yes. We offer a 30-day money-back guarantee on defective or damaged items. Contact us within 30 days of delivery and we'll arrange a return or exchange. Please include your name and order number with any returned package.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure, PCI-compliant checkout, so your payment details are always protected.

Products & Sizing

What are your Samoyed t-shirts, hoodies, and sweatshirts made from?

Our apparel uses premium, soft cotton and cotton-blend fabrics built for everyday comfort. Each product page lists the exact fabric and weight for that item.

How do I find my correct size?

Every product page includes a detailed size chart. We recommend comparing the measurements to a similar item you already own for the most accurate fit.

How are the Samoyed designs printed?

We use high-quality direct-to-garment (DTG) and screen printing so every Samoyed design stays vibrant wash after wash.

About Samoyed Owner

Why did you create Samoyed-themed apparel?

Samoyed Owner was built for the passionate community of Samoyed dog lovers who want to celebrate their fluffy best friend through unique, high-quality apparel and gifts you won't find anywhere else.

I have a question that wasn't answered here.

We're happy to help — email us at support@samoyedowner.com with your order number and question, and we'll get back to you as quickly as we can.